Are You Guilty of Poor Communication?
Communicating with your staff members is pivotal to achieve company goals, deliver direction, and boost company culture and team morale. It is the job of management to be able to create an environment where employees feel comfortable, inspired, and ready to hit the ground running. However, more often than not, managers need their own coaching in their roles as mentors. Without it, employees are potentially left feeling neglected, lost, or unappreciated. This can lead to high turnover rates and unmotivated staff members. Cultivating a workplace where employees feel appreciated and motivated can stem from the verbal communication that happens within the office.
Read further for 4 things you should never say to employees:
Things You Should Never Say as a Leader
-Never tell your employees to “Go away.” or “Figure it out yourself, that is what I pay you to do.”
Employees look up to you as their leader and mentor. Everyone needs guidance or advice and this is your opportunity as a leader to coach and mentor your staff. Be considerate of their career path and how their success can, in turn, contribute to the success of your company. Don’t miss valuable teaching opportunities!
-“You’re the only one that struggles with this.” or “Everyone else understands, why can’t you.”
You never want to compare staff members. Each team member was hired based on their specific skills and knowledge and everyone has something special to contribute to your company. One staff member’s weakness might be another’s strength, and vice versa. Pairing some staff members in teams can help alleviate pressure and even change some weakness into new found strengths.
-“This is what we’re doing and I don’t care what you think.”
Your team is crucial to your company’s success, so their input matters. Never dismiss the opinions of your staff members. A successful leader will value different views on important company decisions. Your staff should feel comfortable sharing new methods or ideas when contributing to their projects and daily duties. Value your staff’s opinions and always be willing and ready to hear what they have to say.
-“There is no ‘I’ in team.”
This is a phrase you often see on a poster hanging in the break room, however, its true meaning is often forgotten. It’s imperative that your staff members feel a part of the team and that their contribution matters. Never let your staff members feel like they do not have what it takes to be a part of the team. Focus on creating a team environment which uses language such as “we” and “us.”
How to Properly Communicate With Employees
-Your best employees are aware that there is always room for growth and improvement. According to a Harvard Business study, 72% of employees “thought their performance would improve if their managers would provide corrective feedback.” Be ready to provide constructive feedback and guidance for improvement when needed and appropriate.
-Humor can be used as a powerful communication tool. It’s a great way to break the ice and help management seem more approachable. This also helps create an upbeat work environment allowing staff members to have fun and feel comfortable engaging in conversation. You might even be surprised by the new creative ideas that can spark from humorous conversations and interactions.
-Consider open-ended questions as a way of communication and engagement with your staff members. This allows your team to feel like they can contribute to the conversation and that their opinions and input are valued. Use phrases such as “that is a good idea let’s share it with the team.” You want to elevate and contribute to what they have to say.
-As a leader, you are comfortable speaking with your employees, however, your employees may feel nervous or too intimidated to speak up during conversations. Take a lead role by encouraging other employees to join in on the conversation. This can make them feel more comfortable and also encourage teamwork which can alleviate tension and build a strong team foundation.
Conversations can spark new ideas and create a productive and positive work environment, especially when it’s amongst employees, supervisors, and the top leaders of the company. The way you and your managers communicate with employees is imperative to company success, so practice successful verbal communication habits and always shy away from negative and opinionated phrases.