How to Properly Apologize to Coworkers

In the workplace, employees can have varying opinions and perceptions and expectations. On any given project or conversation clear communication is essential, however, this can easily be blurred. Misunderstandings do occur and without proper remedy, they can potentially lead to bigger problems and even legal claims.

SHRM columnist Jathan Janove explains that in his 25 years of experience as an Employment Attorney, he has found that apologizing can actually prevent most issues from escalating in the workplace. The key is how one apologizes. As a leader, you can teach your employees how to appropriately apologize by educating them on emotional intelligence.

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