The Power of Being a Team
You can spend all of the money you want on advertising and marketing to make it look like you’re the best place in the world to work. Unfortunately none of that will get you the PR that you’re looking for as much as employees who love their job. Many employers tend to overlook that their company’s biggest spokespeople are those who work for them. But you can’t just fake something like that. You need to make your employees part of the team where they have just as much of an ability to contribute and participate as their CEO.
We know it can be a little overwhelming to get started so we’ve come up with a few tips to help you out.
Rules or “Guidelines”
Customer service issues can definitely be hard to handle at times. Not feeling like you have the power to make decisions for these customers on a case-by-case basis can add even more stress. The fact of the matter is that a lot of the time employees don’t feel empowered to bend the rules. They typically wait till a manager gets involved which by then the customer is probably extremely irritated. There is much to be gained by allowing your employees to make some serious judgment calls. It can mean the difference between losing $1000 or losing an important client. Give them some dollar parameters to work within.
Empower them to Enact Change
Why is it that even though they don’t spend as much time on the floor as their employees managers and CEOs are the ones evaluating which areas of the business need change? Employees need to know that their input is valuable and that they are encouraged to speak up when they feel something could use improvement. Making changes based on your employee’s feedback shows that you are all there to work as a team and help each other out.
A Sense of Direction
It is not enough to simply be given a job when you have no idea where it’s going to take you. A study done by Bentley University (LINK) reported that “companies that provide multiple routes and timeframes to leadership will be more likely to retain talented Millennials and ultimately build a more gender-diverse leadership team”. This is extremely important given that this particular group of people in the workforce is growing at an extremely fast rate while the amount of baby boomers is rapidly declining. Make it a priority to have a monthly discussion with your employees to talk about their career goals and how they can achieve them.